Highlights Of Experience

• Has exposure to, Telecom Network Operation and Management, Satellite and IT Infrastructure planning and implementation, International Business Development. Possess in-depth knowledge of Indian Regulatory Issues,
• International Telecom Standards, Guidelines and Technological trends.
• Successful track record of developing Corporate Strategies, Program Management, Global Delivery Engagement, Vendor Selection & Management, Relationship Management, Technology Initiatives.
• Well-versed with guidelines for the IT/ ITES / Telecom industry, as well as enhancement, optimization and compliance with Best Practices for organization-wide improvement.
• Implementing and migrating systems to upgraded versions to achieve maximum efficiency.
• Actively involved in the transitioning of processes in adherence with the client's requirements.
• Process mapping and improvement for efficient functioning.
• Mapping business requirements & coordinating in developing / implementing processes in line with the pre-set guidelines; spearheading process transition initiatives.
• Demonstrated proficiency in conceptualizing and implementing High Value Projects and bringing them to the Six Sigma level of operation.

Areas Of Expertise

• Addressing the infrastructure requirements for the growing business needs and develop vendors for ISP, Telecommunication Services, Software and Hardware requirements.
• Providing new IT/IS solutions by conducting project and risk planning sessions with the blended project management team to ensure a high probability of project success.
• Network Roll Out Plans, Implementing operational procedures, optimization, ensuring secure and Six Sigma operations
• Planning, designing & configuring LAN/WAN as per organizational requirements and communication protocols as per the SLA levels
• Systems and network management, e-Mail administration, TCP/IP, networking technology, Windows NT server & workstation.

Awards

• Received an award for the article published in the HRD National Newsletter in the year 2005 on attrition in BPO’s Challenges and Retention Policies

Professional Experience

Employer: Entrepreneur, Duration: Aug 2007 – to date

Managing Director – SRIJAN (Consulting in Telecom, Technology and BPO) Director – PRATIBIMB (A Soft Skills and Human Behavioural Sciences Training Company)

Achievements:

• Established over 1 Lakh sq.ft area for start up centers in the BPO field. The projects were mainly start ups. This included vendor management, issue of tenders, negotiations and selection. which includes all features of the BPO to be incorporated from designing the interiors to technology and on to operations
• Handled projects like tele – radiology, where technical architecture, security of data with speed download was the key to the project.
• Completed a project with an RPO on re-engineering of their process to increase productivity and reduce cost.
• Managed and transitioned a Para-legal and healthcare billing and collection business for a US client.
• Leadership and Management training, Team Building and Managerial Coaching for Corporate.

Employer: WorldSpace India, Pvt. Ltd, Bangalore, Duration: June 2005 – August 2007

Vice-President / Chief Technology Officer (CTO) - reporting to the Managing Director

Responsibilities:

• Responsible for product manufacturing – WorldSpace radio, engineering activities, value-added services, business development in engineering services for closed user group, design and development of total solution for early warning system disaster management
• Terrestrial Network Roll Out in India, SE Asia and ME. Planning, tests / trials, implementation, roll out, stabilization / optimization and subsequently operations & maintenance.
• Integrating satellite and terrestrial broadcast such that the WorldSpace broadcast signals were received in all ground areas to enable mobile users enjoy the same seamlessly.
• To look after the Total Customer Satisfaction mission.
• Participation in Business Development with the Management Team.

July 04 to June 05 - Took a break for a year to construct our house

Employer: United Inter-Active Center, Duration: August 2003 – July 2004

Chief Operating Officer (COO and 15% Shareholder) – Reporting to Board

Achievements:

• A green field project where we established over 25,000 sq.ft area for start up centers in the BPO field which includes all features of the BPO to be incorporated from designing the interiors to technology and on to operations
• Business Development for starting the unit.
• Forming of the Management team.
• Startup formalities, regulatory clearances and formulation of various processes.
• Defining of Company Mission and Vision statements.

Employer: Hewlett Packard, Bangalore, Duration: January 2002 – August 2003

Head – Technology & Operations reporting to BU – Head

Responsibilities:

• Single handedly started and set up the contact center incorporating the latest technology duly load tested and approved by HP – US.
• Designing of processes and system for smooth operations.
• New business development.
• Regulatory clearances from government.
• Bring the center to Six Sigma network uptime. Maintenance of operations management and customer relationship

Achievements:

• Successfully brought up the best Call center to the standards of HP.
• Started operations to build the business from scratch to around 1500 seats by the time I left.

Employer: Talisma Corporation Ltd, Duration: August 2000 - July 2001

Director (Voice Operations) – BPO Division reporting to BU Head

Responsibilities:

• Responsible for spearhead, envision and architect the support center for a 24X7 voice, data, online call center, building the entire technical infrastructure. Mainly focused on the voice operations for offshore clients, having all means of communication for support it voice, web, chat, email and fax and also planned studio based video conferencing facility
• Involved in the complete network(LAN & WAN) management, establishment of routers, getting international private leased circuits, data channels and all techno-commercial activities

Employer: Motorola–Page Point Services Pvt. Ltd., Duration: January 1995 – June 2000

General Manger – Technical and Operations - reporting to Managing Director

Responsibilities:

• Established and rolled out the complete network implementation, interaction with domestic and international operators, vendors and consultants.
• Day to day operations for paging, back office and uptime of citywide network deployment.
• Customer Retention Management
• Customer Care.
• Providing customized solutions for various projects and corporate.

Achievements:

• After establishing the above in Bangalore was responsible for setting up the same in Hyderabad and Pune. Rolled out paging in 4 months flat & set up the operations with six sigma quality in record time.
• Led the “Total Customer Satisfaction” team to win “Gold” and “Silver” rankings amongst 20 International Teams of Motorola participating in the TCS showcase.
• Was rewarded for excellent dedicated services with three promotions in 5 years and financially.

Employer: Indian Army – Corps of Signals, Duration: June 1973 – January 1995

Designation: Lt Colonel

Responsibilities:

• Involved in planning, installation, commissioning and maintenance of Multi-channel Line, Radio, Radio-Relay, and Troposcatter communication in inhospitable terrain and in extreme climatic conditions.
• Responsible for man management of the officers and troops under my command for their accommodation, food, clothing, pay, discipline, training, welfare and morale, all of which is given the highest priority in the Forces.
• Training of Officers, Junior Commissioned Officers and Jawans on Communication, Computer Applications and Electronic Warfare as Instructor.

Achievements:

• Lead the company to best formation in the division.
• 100% uptime on communication in various operations of war in dessert, mountains and plains.
• Led the brigade communication in war.